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Terms and Conditions

CHANGE OF MIND RETURNS

At SISKEN we understand the difficulties of shopping online, of not being able to touch and feel the product that you are buying. We offer a change of mind refund on full priced items only. Notification must be given to us within 7days of receiving the purchased item, and must be returned within 14 days.

Please contact us to arrange a change of mind refund. We will advise you on how to return your purchase. Please note we must receive prior contact before the return can be accepted.

All items must be returned in new condition as originally received and need to be returned in a manner ensuring damage is prevented in transit. At SISKEN we recommend all items be retuned via registered post.

Upon receiving your purchased item back, we will process your refund within 3 business days via your originally method of payment. Please note some change of mind refunds, may have the cost of delivery deducted from refund amount.

For change of mind refunds, the below postage or shipping charges may be deducted;

$0-100 purchase: $7.50

$100-200 purchase: $10

$201-450 purchase: $18

 

EXCHANGES

SISKEN offers exchanges on full priced items only; an exchange can be arranged for an item of equal or lesser value. Please note this is dependant on product availability.

Please contact us to arrange an exchange. We will advise you on how to return your purchase. Please note we must receive prior contact before the exchange can be processed.

Postage costs incurred in the exchange it to be covered by the purchaser.

 

RETURN

Please notify us immediately if you have been sent the wrong item or if you believe your purchased item is defective. The item is to be returned to us within 14 days.

Please note faults do not include differences in fabric print or colour and leather colour variation. SISKEN endeavours to represent the products as best we can, but as these are hand printed and hand made, it its inevitable that there will be some variation from item to item.

Upon receiving your purchased item back, we will process your refund within 3 business days via your originally method of payment.

 

SALE ITEMS

SISKEN strictly offers no refunds are issued for sale items, except in the case of faulty goods. If an item has been placed on sale, and you have purchased this item through our online store in the previous 7 days, we are happy to extend this sale price to you. Please contact us to arrange this refund.

Please note this is only offered and applicable for items purchased through our online store.

 

GIFT VOUCHERS

All gift vouchers are only redeemable through SISKEN at www.sisken.com.au. They are valid for 12 months from the date of purchase. Please see below for the terms and conditions around out gift vouchers;

  • Gift vouchers are not redeemable at any SISKEN stockist.
  • Cannot be used with any other offer.
  • Cannot be used over multiple transactions.
  • We can replace a lost certificate with an electronic voucher only.
  • A combination of certificate code and credit card can be used if the item price is above certificate value.

 

  • WARRANTY
  • Your SISKEN item is covered by a 6 month warranty. This means that we will repair, replace or refund an item deemed to be faulty for a 6 month period from the initial date of purchase. Upon examining the faulty item, it is up to our discretion as to the course of action to be taken (repair, replace or refund).

     

    This warranty does not cover item that have not be cared for as recommended in our Product Care. Damage incurred by the purchaser in failing to maintaining and care for the product properly will not be covered by our warranty.

    Please note it does not cover reasonable wear and tear, stains, marked or torn leather or soiled items.

    SISKEN items are not made for ‘heavy duty use’, due the nature of the soft leathers and fabrics used within every SISKEN piece. They most certainly can be used everyday, however should be treated as you would a special leather item, with love and care.